How we bill and deliver
The plain answers procurement and finance teams ask for before they add a vendor: invoices, tax, pricing, delivery, proof of delivery and returns.
GST invoice, HSN and rate on every line
E-invoice (IRN) on B2B invoices
Never billed above MRP
Free delivery in Bangalore, no minimum
Billing your finance team does not have to fix
Most of the friction with a supplier shows up after delivery: a bill without a GST number, an HSN code that does not match, an invoice that is missing from GSTR-2B, a price higher than the one agreed, no proof that the goods arrived. Our billing runs on our own system, and these rules are enforced by it, not left to whoever raises the invoice. Every supply is billed on a GST tax invoice with the 8-digit HSN code and GST rate on every line. B2B invoices are e-invoiced and carry an IRN, so they reach your GSTR-2B and your input tax credit is clean. You are billed at the rates you agreed, and the system refuses any rate above a product's printed MRP on every invoice and delivery challan. If a product's MRP changes, customers on an agreed price are emailed, and your discount on MRP is kept rather than quietly reset. Your PO number is printed on the delivery challan and the invoice, consignments of ₹50,000 or more travel with an e-way bill, and after delivery the signed proof of delivery is emailed to you automatically.
What's included
Invoices and tax
GST tax invoice with the 8-digit HSN and GST rate on every line; e-invoice (IRN) on B2B invoices; e-way bill for consignments of ₹50,000 or more; proforma invoice on request; your PO number on the challan and invoice.
Pricing
You are billed at your agreed rates. No item is ever billed above its printed MRP — the system blocks it. When an MRP changes, you are told by email and your discount on MRP is kept.
Delivery and proof
Free delivery anywhere in Bangalore with no minimum order; courier delivery across India for gifting. Each delivery carries a challan or invoice, and the signed proof of delivery is emailed to you.
Returns and corrections
Damaged, short or wrong items are replaced, or settled by a GST credit note against the original invoice, so your books and ours stay matched.
From order to settled invoice
Order
By WhatsApp, email or the procurement portal, quoting your PO number if you use one.
Dispatch
Delivery challan or invoice with the goods; e-way bill when the value requires it.
Delivery
Signed proof of delivery emailed to you after the goods are received.
Settlement
GST invoice in your inbox and portal; any return or shortage settled by credit note.
Frequently asked questions
Do you charge for delivery in Bangalore?
No. Delivery anywhere in Bangalore is free, and there is no minimum order value.
Are your invoices e-invoiced?
Yes. Our B2B tax invoices are e-invoiced and carry an IRN, so they flow into your GSTR-2B.
Do your invoices show HSN codes?
Yes. Every line carries the 8-digit HSN code and its GST rate.
Can we be billed above MRP?
No. Our billing system refuses any rate above a product's printed MRP on every invoice and delivery challan, for every customer.
What happens when a product's MRP changes?
Customers on an agreed price for that product are emailed about the change, and the agreed rate moves with the MRP so your discount on MRP stays the same.
Can our PO number appear on your documents?
Yes. Your purchase order number is printed on the delivery challan and on the invoice.
Do you provide a proforma invoice before supply?
Yes, on request — for example when your finance team needs one to release payment or raise a PO.
How do returns work?
Tell us what was damaged, short or wrong. We replace it, or issue a GST credit note against the original invoice.
What are your payment terms?
Payment terms are agreed with each customer when the account is set up. A consolidated monthly bill is available for regular supplies.
Do you issue e-way bills?
Yes. Consignments of ₹50,000 or more travel with an e-way bill.
Talk to us about your account
Tell us what your office buys and how your finance team likes to be billed.
Bangalore's office supply concierge — everything under one account
Most Bangalore SaaS / AI / product companies use OfficeSmart for two or three of these at once. Single account manager, single GST invoice, single WhatsApp escalation.