SLA-Tracked Preventive Maintenance for Bangalore Offices — Beyond Reactive Ticketing

There are two kinds of facility management for a Bangalore office. Reactive — wait for the AC to fail in May, file a ticket, get it fixed in 4 hours, lose 4 hours of productivity (and the Bengaluru afternoon sun makes the cabin unusable in 30 minutes). And preventive — the AC gets serviced every quarter regardless, the coffee machine gets descaled every Friday, the water purifier filter changes every six weeks (BBMP water quality varies more than people admit), and you almost never get the failure ticket in the first place. Most Bangalore offices run reactive because preventive needs three things they do not have: SLAs, recurring schedules and analytics. OfficeSmart bundles all three free in the admin ticket system for every Bengaluru customer.

What is preventive maintenance for a Bangalore office?

Preventive maintenance is the discipline of doing the small recurring task before the big problem appears. Bangalore office examples: descaling the espresso machine weekly so the boiler does not fail, replacing the printer toner at 20% so a deadline does not get blocked at 0%, deep-cleaning the pantry fridge monthly so the Bengaluru humidity does not turn the food, servicing the AC quarterly so the gas does not leak in the next April-May summer when every cabin in your Whitefield campus is at 33°C, replacing UPS batteries annually so the office does not lose 2 hours of work in the next BESCOM evening cut. None of these are dramatic. Doing them on schedule saves an order of magnitude more time and money than fighting the failures.

SLAs that actually work for a Bengaluru office

OfficeSmart ticket SLAs are baked in by severity, with sane defaults you can override per org:

• 🔴 Urgent — 2 hours. AC dead in May summer in your Manyata cabin, coffee machine broken before a client visit, printer down on quarter-close.
• 🟠 High — 8 hours. Restroom has no water during a BBMP supply dip, vending machine eating coins, WiFi dropping in a HSR meeting room before a customer call.
• 🟡 Normal — 24 hours. Bulb fused, ergonomic chair wheel broken, biscuit stock low.
• 🟢 Low — 72 hours. Repaint a wall, replace a worn doormat in your Koramangala reception, batch-replace printer cartridges.

Every ticket runs against its SLA from the moment it is raised. At 75% elapsed it shows a yellow warning chip. At 100% it breaches and pushes the assignee plus the admin. Over a quarter you get a breach percentage by severity — and that is the metric your Bengaluru AMC vendor should be paid against, not "how many tickets they closed."

Recurring schedules — set once, fire forever

OfficeSmart has a recurring/preventive ticket scheduler built in. Examples our Bangalore customers actually run today:

• "Deep clean coffee machine" — every Friday 10 am, auto-assigned to pantry vendor
• "Replace water purifier filter" — every 6 weeks, auto-assigned to AMC vendor (Bengaluru water demands a tighter cadence than other cities)
• "AC quarterly service" — first Monday of Jan / Apr / Jul / Oct, auto-assigned to maintenance head (Apr is critical pre-summer in Bangalore)
• "Fire extinguisher inspection" — every 6 months
• "Restroom deep clean" — every Sunday 9 am
• "Pantry fridge defrost" — first of every month
• "UPS battery health check" — every 4 months (Bengaluru power-cut frequency justifies this)

Each one is a 30-second setup once, then runs forever. A Cloud Function fires every hour, checks which schedules are due, and creates the ticket at the right time, marked with a 🔁 Auto chip so the team knows it was system-raised, not user-raised.

The analytics that actually matter

OfficeSmart admins at Bengaluru offices get an analytics dashboard at /tickets/admin/analytics: MTTR (mean time to resolve), SLA breach percentage by severity, tickets-over-time line, top categories pie, top assignees table, customer rating histogram, resolution-rate over time. Date range filter (this month, last 30 days, quarter, FY, all). The two metrics that move a Bangalore office: MTTR going down, and breach % going down. If neither moves over a quarter, your facility setup is broken — and the data tells you exactly where (which category, which assignee, which severity tier).

Why this should not cost extra for a Bangalore customer

Because OfficeSmart already runs your Bengaluru office's pantry, vending, gifting and stationery. The admin team logs into one app already. Adding facility ticketing on top of the same auth, org structure and notification pipeline costs us almost nothing. Charging extra would be an artificial markup. We bundle it free for every Bangalore customer, and that is a better deal for everyone.